Pharmacode Pharma B.V.
At Pharmacode Pharma, we aim to make every order simple and reliable, from checkout to delivery. All orders are dispatched from our facilities in the Netherlands.
1. Order Processing
Orders are processed and dispatched within one working day, Monday to Friday, excluding public holidays. Orders placed during weekends or public holidays will be processed on the next working day.
Once your order has been dispatched, you will receive a confirmation email with your delivery details and tracking information, where available.
2. Delivery Times
Delivery times depend on the destination and the selected shipping method. Standard delivery within the Netherlands is estimated at 1–3 working days after dispatch.
For orders to other European countries, delivery times may vary depending on the destination and carrier. The estimated delivery time will be displayed at checkout or communicated with your order confirmation.
Please note that delivery times are estimates and may be affected by circumstances outside our control, including carrier delays, customs procedures and public holidays.
3. Shipping Costs
Shipping charges will be calculated at checkout based on the delivery destination and shipping method selected.
Any applicable shipping charges will be displayed before you complete your purchase.
4. International Orders, Import Duties and Taxes
When ordering products from Pharmacode Pharma for delivery outside the Netherlands, your order may be subject to import duties, taxes and other charges imposed by the destination country.
Because privacy is important to us, we want our international customers to understand that cross-border shipments may be inspected by customs authorities. The buyer is responsible for any additional fees associated with customs clearance, import duties and taxes. Pharmacode Pharma has no control over the amount of these charges.
Customs policies and import regulations vary from country to country. We recommend contacting your local customs office for information about applicable requirements and fees before placing an order.
When ordering from Pharmacode Pharma, the buyer may be considered the importer of record and is responsible for complying with all applicable laws and regulations in the country of destination, including product import requirements.
The buyer is also responsible for communicating with the delivery carrier, providing any required instructions and fulfilling requests from customs authorities or other relevant regulatory bodies.
Unless otherwise stated at checkout, any applicable import duties, taxes and customs clearance fees are the responsibility of the buyer.
5. Tracking Your Order
Once your order has been dispatched, tracking information will be provided where available. You can use this information to follow the progress of your delivery.
If your tracking information has not updated for several working days or your order has not arrived within the estimated delivery period, please get in touch with our customer service team.
6. Delayed or Missing Deliveries
If your order is delayed or appears to be missing, please get in touch with us at info@pharmacodepharma.com with your order number and delivery details.
We will review the shipment status and work with the delivery carrier to help resolve the issue.
Delays resulting from customs clearance, incomplete documentation or failure to meet destination-country import requirements may be outside Pharmacode Pharma’s control.
7. Incorrect Delivery Information
Please ensure that your delivery address and contact details are correct before placing your order. If you need to change your address after ordering, contact us as soon as possible.
We cannot guarantee that changes can be made after an order has been dispatched. Additional delivery charges may apply if an order needs to be resent due to incorrect or incomplete delivery information provided by the customer.
8. Contact Us
For questions regarding delivery, order tracking or shipping availability, please contact:
Pharmacode Pharma B.V.
Email: info@pharmacodepharma.com
Website: pharmacodepharma.nl
We are happy to assist you with your order.
Last updated: 16 September 2026
Customs, duties and import charges
The customer is responsible for any additional charges, including customs duties, import taxes, clearance fees, or other charges imposed by the destination country. Pharmacode Pharma is not responsible for any delays, additional costs, or failure of delivery due to customs restrictions or the shipment not being accepted into the destination country.
